Carrier Support
At Vecto Freight, we know that our carriers are the backbone of everything we do. That’s why we’ve built a dedicated support system designed to keep you moving, informed, and confident on the road. Whether you need help with a load, payment assistance, or route information, our carrier support team is just a call or click away.
How We Support You
Load Assistance: Help with booking, updates, and last-minute changes
Payment & Billing Support: Quick pay options and invoicing help
Safety & Compliance: Guidance on regulations and safety best practices
Technology Help: Carrier portal troubleshooting and onboarding assistance
Our Commitment to Carriers
24/7 Support Line – Get real-time assistance whenever you need it—day or night.
Dedicated Carrier Reps – Work with a team that knows your business and lanes.
Fast Issue Resolution – From load updates to paperwork, we resolve issues quickly to minimize downtime.
Transparent Communication – Stay informed with real-time status updates, proactive alerts, and clear instructions.
Technology Tools – Our carrier portal and mobile tools simplify load tracking, document submission, and payment management.
Your Success Is Our Priority
We value every carrier as a true partner. When you succeed, we succeed—so we work tirelessly to give you the resources, support, and respect you deserve.
Carrier Support – FAQ
Got Questions? We’ve Got Answers
How do I get set up as a carrier with Vecto Freight?
Simply visit our Become a Carrier page and complete the online sign-up form. Our onboarding team will review your information and contact you to finalize the process.
How do I get paid faster?
We offer Quick Pay options to help you receive payments within 24–48 hours of submitting your paperwork. Ask our carrier support team about setting up Quick Pay when you sign up.
How can I submit paperwork?
You can upload your BOLs, PODs, and invoices directly through our Carrier Portal or send them by email. Digital submissions ensure faster processing and payment.
How do I access the Carrier Portal?
Once you’re onboarded, you’ll receive login credentials to our secure Carrier Portal. There, you can view available loads, track current shipments, and check payment status.
What do I do if there is an issue with a load in transit?
Contact our 24/7 Carrier Support line immediately. Our team will provide real-time assistance, rerouting support, or resolve issues quickly to minimize downtime.
Where can I get help with compliance or safety questions?
Our Carrier Support team can connect you with resources for regulatory compliance, safety training, and best practices.
What equipment types do you work with?
We work with Dry Vans, Flatbeds, Reefers, Box Trucks, and other specialized equipment. Our technology platform helps match your equipment with the right freight opportunities.
